Privacy policy

Privacy Policy – Berch Jewelry

 

1. Introduction

Welcome to Berch Jewelry (“we”, “our”, “us”).
We are committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains:

  • what information we collect,

  • how we use it,

  • with whom we share it, and

  • what rights you have under GDPR.

If you have questions, you can contact us at:

Email: contact@berchjewelry.com
Country: Spain

2. Information We Collect

When you use berchjewelry.net, we collect the following types of information:

2.1 Information You Provide

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order details

  • Messages sent to our support team

2.2 Payment Information

Payments are processed securely by:

  • Shopify Payments

  • PayPal

  • Klarna

We do not store or have access to your full card details.
These are encrypted and handled by the payment provider.

2.3 Automatically Collected Data

When you browse the site, our systems automatically collect:

  • IP address

  • Device information

  • Browser type

  • Cookies and tracking data

  • Pages viewed and time on site

This helps us improve our store and personalize your experience.

2.4 Cookies and Tracking Technologies

We use cookies and pixels from:

  • Shopify

  • Google Analytics

  • Meta Pixel (Facebook/Instagram)

  • Pinterest Tag

  • TikTok Pixel

These tools help us measure performance, understand how visitors use the site, and improve our advertising.

3. How We Use Your Information

We use your data for:

3.1 Order Processing

  • Creating and managing your orders

  • Processing payments

  • Providing invoices and confirmations

  • Shipping your items

3.2 Customer Support

  • Responding to questions

  • Resolving issues

  • Sending important order updates

3.3 Marketing & Personalization

With your consent, we may:

  • Send promotional emails via Shopify Email

  • Offer discounts, new products, and updates

  • Show personalized ads on Meta, Google, Pinterest, TikTok

  • Perform remarketing and retargeting campaigns

3.4 Website Improvement

  • Analyzing how users interact with the site

  • Improving layout, speed, and performance

  • Detecting fraud and preventing abuse

4. Sharing Your Information

We never sell your personal data.
However, we share information with trusted third parties necessary for running our business:

4.1 Service Providers

  • Shopify (website hosting & checkout)

  • UPS / Correos (shipping)

  • Shopify Payments, PayPal, Klarna (payment processing)

  • Google Analytics

  • Meta, Pinterest, TikTok (advertising & analytics)

These providers only use your data to perform services on our behalf.

5. Remarketing & Advertising

We use remarketing technologies such as:

  • Meta Pixel

  • Google Ads

  • Pinterest Tag

  • TikTok Pixel

These may show you ads based on your interaction with our website.
You can opt out at any time (see Section 10).

6. Email Marketing

If you subscribe to our newsletter or make a purchase, we may send:

  • Updates

  • Promotions

  • New product announcements

  • Abandoned cart reminders

You can unsubscribe at any time via the link at the bottom of each email.

7. Data Retention

We store personal data for 5 years, as required by EU accounting and tax regulations or as needed to provide our services.

After this period, your data is securely deleted.

8. Data Security

We take security seriously.
Your information is protected through:

  • Shopify’s secure infrastructure

  • Encrypted payment processing

  • Regular security monitoring

  • Restricted access to personal data

No online system is 100% secure, but we follow industry best practices.

9. International Data Transfers

Since Shopify and some service providers operate worldwide, your data may be transferred outside the EU.
All transfers comply with GDPR-approved mechanisms such as Standard Contractual Clauses.

10. Your Rights Under GDPR

As an EU resident, you have the right to:

✔ Access

Request a copy of the personal data we hold.

✔ Correction

Fix incorrect or incomplete information.

✔ Deletion

Request that we erase your data (unless legally required to keep it).

✔ Restriction

Ask us to limit how your data is used.

✔ Data Portability

Receive your data in a machine-readable format.

✔ Object to Marketing

You can unsubscribe from emails or disable cookies to stop personalized ads.

To exercise these rights, email us at: contact@berchjewelry.com

11. Cookies Control

You can manage or block cookies through your browser settings:

  • Chrome

  • Safari

  • Firefox

  • Edge

This may affect website functionality.

12. Changes to This Policy

We may update this Privacy Policy from time to time.
Changes take effect when posted on this page.

Your continued use of the website indicates acceptance of any updates.

13. Contact Us

For privacy questions or GDPR requests, contact us at:

Email: contact@berchjewelry.com
Business: Berch Jewelry
Country: Spain