FAQ

All rings are made to order. Customers may select their preferred material combination, ring width, and size. Complimentary engraving is available on the interior of any ring. For specific requests, we recommend contacting us prior to placing an order to confirm feasibility. Please note that we do not work with customer-supplied materials.

Yes. Interior engraving is included at no additional cost on all rings. The maximum length is 30 characters. Customers may select their preferred font. Engraving details can be provided in the order notes or via message after purchase.

A complimentary ring sizer is included with every order. We offer US sizes 6 through 15 in half-size increments. If you require assistance selecting a size prior to ordering, please contact us and we will be happy to help.

We accept all major credit and debit cards, PayPal, and Klarna. Klarna installment payment plans are available for customers in the United States, United Kingdom, and Europe.

Standard production time is 5–7 business days. Orders with custom engraving or specific material combinations require 7–10 business days. Each ring is handcrafted individually at our Madrid atelier following order confirmation.

Shipping is complimentary worldwide. Orders to the United States are dispatched via UPS with an estimated delivery time of 3–5 business days from the date of shipment. A tracking number is provided for every order.

All import duties and customs fees for orders shipped to the United States and United Kingdom are covered in full by BerchJewelry. No additional charges will be incurred upon delivery.

In the event that a shipment is confirmed lost, we will produce and dispatch a replacement ring at no additional cost to the customer.

Returns are accepted. The customer is responsible for return shipping costs. Items must be returned in their original condition. Once received and inspected, the return will be processed accordingly.

Yes. Resizing is available on all rings. The customer is responsible for the cost of return shipping. Once received, the ring will be resized and returned promptly.

Our Limited Lifetime Warranty covers defects resulting from faulty materials or workmanship. Each ring is eligible for one warranty claim. The warranty does not cover loss, theft, accidental damage, or damage resulting from misuse or normal wear.